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Management & Leadership vocabulary · Leadership Styles and Skills

Conflict resolution

Meaning in management & leadership, with examples

nounCommon term

In management & leadership, conflict resolution means: The process of dealing with a disagreement between people or groups in a fair and calm way, so that they can find a solution and keep working together.

In Turkish: çatışma çözümü, anlaşmazlık çözümü, uyuşmazlık çözümü

How it is used

A standard topic in leadership training and job descriptions: conflict resolution skills. Managers mediate between team members, listen to both sides and look for common ground. Conflict management is a close term.

Example sentences

  1. The new team leader has strong conflict resolution skills.

  2. After the dispute, we sent both managers on a conflict resolution workshop.

Common collocations

  • conflict resolution skills
  • conflict resolution process
  • handle conflict
  • mediate a conflict
  • emotional intelligenceThe ability to notice, understand and manage your own emotions, and to recognise and respond well to the emotions of other people.
  • consensusGeneral agreement among all or most members of a group, reached through discussion, so that people can support a decision even if it was not their first choice.
  • psychological safetyA shared belief within a team that people can speak up, ask questions, admit mistakes or disagree without being punished or embarrassed.
  • escalateTo pass a problem or decision to someone with more authority because it cannot be solved at your level; of a conflict, to become more serious.

More terms: Leadership Styles and Skills

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