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Business English vocabulary · Phone and Video Calls

Call forwarding

Meaning in business english, with examples

nounCommon term

In business english, call forwarding means: Automatic routing of incoming calls to another telephone number.

In Turkish: arama yönlendirme

How it is used

Used when arranging cover or working away from a desk. Confirm the destination and switch it off when appropriate to avoid routing calls to the wrong person.

Example sentences

  1. I enabled call forwarding to the duty manager's phone while the reception desk was closed.

    Incoming calls are routed automatically rather than transferred by a receptionist after answering.

  2. Please cancel call forwarding when you return, or client calls will keep reaching your colleague.

    The setting remains active until changed, so returning to the desk alone does not redirect calls.

Common collocations

  • activate call forwarding
  • disable call forwarding
  • call backTo phone someone who called you earlier, or to phone someone again later.
  • put throughTo connect a caller to the person or department they want to speak to, usually done by a receptionist or switchboard.

More terms: Phone and Video Calls

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